Store FAQs

COVID-19 SAFETY PRECAUTIONS

What measures are you taking to keep stores safe and clean?

We closely monitor local and CDC guidelines for swift and necessary shifts in our services and protocols. Throughout our stores, we have increased cleaning, including frequent disinfection of regularly touched surfaces. Employees and customers are asked to practice social distancing of at least 6 feet while in store. And both stores and fitting rooms are operating with limited capacity.

Do I have to wear a mask while inside the store?

Everyone, including customers and employees, is required to wear non-medical grade face masks while in store.

Does Vince provide hand sanitizer?

Hand sanitizer is readily available for customers and encouraged upon entering the store. Employees are required to wash/sanitize their hands frequently and after interactions with other individuals.

How does Vince accommodate at-risk customers?

Our talented in-store stylists are happy to host private virtual or in-store appointments for all Vince clients, including anyone at risk. Appointments outside of business hours can be arranged upon request

 

BUY ONLINE PICK UP IN STORE

Vince is pleased to offer the option to buy online and pick up in store or curbside the same day, free of shipping charge. Most orders will be ready within two hours.

Who can pick up my order?

Orders placed online may be picked up by the person whose name is on the order. A valid government-issued ID is required to complete the pickup.

Where do I pick up my order in store?

For in-store pickups, simply speak with any store associate or proceed directly to the cash register.

How do I pick up my order curbside?

For curbside pickup, please contact your store to organize the pickup with a store associate. Upon arrival, please park in the designated curbside pickup area.

What do I need to have with me to pick up my order?

Please provide your order number or show your email order confirmation. A valid government-issued ID is also required to complete the pickup.

How long will the store hold my order?

We are happy to hold your order for up to 7 days. After 7 days your order will be cancelled.

Who to contact about an in store pick up order?

Please contact Customer Service for any questions regarding order details. For questions about your order status, please contact your store directly.

How long will it take for my order to be filled?

How long will it take for my order to be filled?

PRIVATE VIRTUAL OR IN-STORE APPOINTMENTS

Our talented in-store stylists are here to answer your fit, feel and styling questions big and small. Available to all Vince clients, including anyone at risk.

CURBSIDE PICK-UP AND HOME AND SAME-DAY DELIVERY.

For seamless and contact-free service, place your order by phone or email and we'll deliver it safely to your car or home. Shoppers in select locations can enjoy same-day delivery for a limited time.*
*Complimentary with full-price purchases of $395 or more. Exclusions apply. Please contact your store to learn more.

VIRTUAL COLLECTION WALK THROUGHS

Take a private tour of our latest collections from the comfort of your home, from their inspirations to their standout pieces, fit and feel. Available for individuals or groups upon request.

VINCE ASSEMBLED

A complimentary service, craft an exceptional, personal wardrobe of understated luxury with a one-on-one stylist from your home. We deliver the pieces to you. Simply keep what you like and return the rest.

Our wonderful client services team remains available to you by phone—from 7am PST to 4pm PST at 800.960.2231—for any questions regarding products, styling, fit, feel and past and future orders.