Shipping, Returns & Taxes
Shipping Costs & Methods
Please use the chart below to estimate the standard shipping & handling charge for your order.
Standard Shipping
- Available in the continental United States
- Orders are processed after credit card authorization is complete
- Orders will typically arrive in 5 — 7 business days (Monday through Friday, not including holidays)
2-Day Express
- Available in the continental United States, Alaska, Hawaii, and US Territories
- Orders are processed after credit card authorization is complete
- Orders placed before 3 PM Eastern will arrive within 2 business days for delivery within the continental United States
- Orders placed after 3 PM Easternwill arrive within 3 business days
- Orders shipped to Alaska, Hawaii, and the US Territories will take additional time
- Signature Required delivery options for 2-Day Express can be selected during the checkout process
Overnight
- Available in the continental United States
- Orders are processed after credit card authorization is complete
- Orders placed before 3 PM Eastern will arrive within the next business day
- Orders placed after 3 PM Eastern will arrive within two business days
- Signature Required delivery options for Overnight can be selected during the checkout process
Shipments to International Addresses
- Vince.com currently ships to over 120 countries.
| Afghanistan Algeria Angola Antigua Argentina Aruba Australia Austria Bahamas Bahrain Bangladesh Barbados Belgium Bermuda Bosnia-Herzegovina Brazil Bulgaria Burundi Canada * Cayman Islands Chile China Colombia Costa Rica | Curacao Cyprus Czech Republic Denmark Djibouti Dominican Republic Ecuador Egypt El Salvador Estonia Ethiopia Finland France Germany Ghana Greece Grenada Guam Guatemala Guyana Haiti Holland Honduras Hong Kong | Hungary Iceland India Indonesia Iraq Ireland Israel Italy Jamaica Japan Kenya Kazakhstan Kuwait Latvia Lebanon Libya Lithuania Macau Malta Mauritius Mexico ** Morocco Namibia Nepal | Netherlands Netherlands Antilles New Zealand Nicaragua Nigeria Norway Oman Pakistan Palestine Autonomous Panama Peru Philippines Poland Portugal Qatar Romania Rwanda Seychelles Singapore Slovak Republic Slovenia South Africa South Korea Spain | Sri Lanka St. Kitts & Nevis St. Lucia Swaziland Sweden Taiwan Tanzania Trinidad & Tobag Turkey Turks & Caicos Islands Uganda Ukraine United Arab Emirates United Kingdom Uruguay Uzbekistan Vatican City Venezuela Vietnam Yemen Arab Republic Zambia Zimbabwe |
* Canadian orders will be shipped 2-day Express.
** Product Origin may be China and could result in an exceedingly high duty rate.
Duty and Taxes - The recipient (the party receiving goods) is responsible for all custom fees, including taxes, brokerage fees, and any other fees assessed at the border prior to delivery. The carrier will collect these charges at the time of delivery.
Shipping – Please allow 5 – 7 business days for delivery.
Returns and Exchanges - The recipient will be fully responsible for all shipping charges and documentation needed to return the product. Please allow 4 – 6 weeks for refund or exchange to be processed.
Refusals - If the recipient refuses delivery, all charges related to the return will be the responsibility of the customer (the party ordering the goods) and will be deducted from the customer’s refund.
APO, DPO and FPO Addresses
- All packages sent via United States Postal Services
- Order will usually arrive within 5 — 7 business days (for in-stock items only)
Multiple Shipments
- Where a single order results in multiple shipments, the shipping and handling will be calculated based on the items included in each shipment. The total shipping and handling will remain the same - you will not be charged more than the total.
Multiple Delivery Addresses on One Order
- When an order is shipped to multiple addresses, shipping and handling will be calculated separately for each address. Additional charges for Overnight and 2-Day Express will apply to each shipping address.
Currently delivery to all U.S. and International P.O. Boxes is not available.
ONLINE RETURN POLICY
Our Guarantee:
We want you to be completely satisfied with your purchase. Our merchandise is guaranteed to be free of manufacturing defects and we will accept any defective item for exchange or refund.
Online Return & Exchange Policy:
All returns must be purchased from Vince.com. We will gladly accept unworn, unwashed, unaltered or unused merchandise in saleable condition with original tags attached for a full refund or exchange within 30 days of the invoice date. Merchandise received after 30 days of the invoice date will only be accepted at our discretion for an online store credit based on the current selling price. Sale merchandise may be returned with the exception of Final Sale merchandise. Final Sale merchandise may not be returned nor exchanged. Original invoice must accompany your return. Refunds will be made in the form of the original payment. Please note that shipping charges incurred from online orders will be refunded if the wrong item was sent or the item sent was discovered defective. If an exchange is needed for a different size, style or color, you will not be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item. Returns made after 90 days cannot be accepted.
International Returns:
For international returns, any customs or import duties, brokerage fees, or taxes paid on return shipments are the sole responsibility of the customer. In the event you refuse your package, only the purchase price will be refunded. Any costs, duties, fees, or taxes cannot be refunded.
Online Price Adjustments:
We offer a one-time price adjustment for full price vince.com purchases if an item is marked down within 14 days of your order placement date. To obtain a price adjustment on an online purchase, you must contact Customer Service at 800.960.2231 or email us at customerservice@vince.com within the 14-day window. Adjustments will not be given on sale merchandise or promotional purchases. Refunds and price adjustments will be issued in the original form of payment.
How do I return a Vince.com purchase?
A pre-printed Federal Express return label is enclosed with original shipment. To return product, cover the original shipping label with the enclosed return label and complete the sender information section. The label authorizes a return via Federal Express two day service to our distribution center at no cost to the customer. All return shipping charges are covered by the company, when utilizing the pre-printed billable stamp. Returns must include the customer order number and billing name. Return packages are to be dropped at the nearest authorized Federal Express location or drop box. For the nearest location, please visit www.fedex.com.
Online Returns & Exchanges at a Vince Retail Store:
At this time, vince.com purchases may not be returned or exchanged at Vince retail stores. Please note that merchandise purchased from other retailers, including department stores or specialty stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer. We reserve the right to limit quantities purchased.
RETAIL RETURN POLICY
We will gladly accept unworn, unwashed, unaltered or unused merchandise in saleable condition with original tags attached for a full refund or exchange within 30 days of the invoice date. Merchandise received after 30 days of the invoice date will be accepted at our discretion for a store gift card based on the current selling price. Sale merchandise can only be exchanged or returned for store gift card only, excluding merchandise purchased in outlet stores. Due to company policy, swimwear, underwear and intimates, jewelry, and special order items are final sale. Refunds or exchanges of merchandise purchased by cash or check must be accompanied by the original receipt. Refunds will be made in the form of the original payment.
Your original receipt and original form of payment must accompany your return. We will honor a one-time price adjustment for all full price purchases within 14-days of purchase when accompanied by the original receipt. Adjustments will not be given on sale merchandise or promotional purchases. Refunds and price adjustments will be issued in the original form of payment, except for refunds and adjustments for transactions with cash, checks or traveler’s checks, which will be made in the form of a mailed check or store gift card, depending upon your preference. Mailed checks may take up to 14 days for processing. Items with gift receipts are eligible for exchange or refund to store gift card only.
Unfortunately, merchandise purchased from our website may not be returned to our retail stores at this time. Any merchandise purchased in an outlet store can only be returned or exchanged at an outlet store location. Outlet merchandise is not accepted for return in the full price retail stores. Please note that merchandise purchased from other retailers, including department stores or specialty stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer. We reserve the right to limit quantities purchased.
TAXES
Sales tax will be charged for purchases shipped to the following states:
No sales tax is charged on the purchase of a Gift Certificate.
