Shipping & Returns

Shipping & Returns

SHIPPING

Enjoy free ground shipping on all orders and returns within the contiguous U.S. (48 adjoining states and Washington D.C.).

Costs & Methods

Consult the chart below to determine the best shipping option for your order.

Holiday 2014 Deadlines

For delivery by December 24 to destinations within the contiguous U.S., please select one of the following options.

Shipping method Order by
Ground Sunday, December 21 at 11:59pm ET
2-Day Express Monday, December 22 at 3pm ET
Overnight Tuesday, December 23 at 3pm ET

As always, shipping is free on all Ground orders and returns. Every Ground order placed December 18 – December 21 will automatically be upgraded to 2-Day Express at no cost to you. Find shipping deadlines of orders being delivered outside of the Contiguous U.S. below. December 24 delivery is not guaranteed for shipments delayed by weather.

Contiguous U.S.
Service type Ground 2-Day Express Overnight
Order by 3:00pm ET 3:00pm ET 3:00pm ET
Est. delivery 5-7 business days 2 business days 1 business day
Rate FREE $15.00 $30.00
Alaska & Hawaii
Service type 2-Day Express
Order by 3:00pm ET
Est. delivery 2 business days*
Rate $15.00

*Delivery times vary by location in AK & HI.

APO, DPO & FPO
Service type UPS Ground
Order by 3:00pm ET
Est. delivery 5-7 business days
Rate FREE
International & U.S. Territories
Destination Canada All other countries
Order by 3:00pm ET 3:00pm ET
Est. delivery 5-7 business days 5-7 business days
Rate $34.00 $37.00
Free Ground Shipping
  • Available in the contiguous U.S.
  • Orders are processed after credit card authorization is complete
  • Orders will typically arrive in 5 – 7 business days (not including holidays)
2-Day Express
  • Available in the contiguous U.S., Alaska and Hawaii
  • Orders are processed after credit card authorization is complete
  • Orders placed before 3pm ET for delivery within the contiguous U.S. will arrive within 2 business days
  • Orders placed after 3pm ET for delivery within the contiguous U.S. will arrive within 3 business days
  • Orders shipped to Alaska and Hawaii may take additional time
  • Signature Required delivery option for 2-Day Express can be selected during the checkout process
Overnight
  • Available in the contiguous U.S.
  • Orders are processed after credit card authorization is complete
  • Orders placed before 3pm ET will arrive by the next business day
  • Orders placed after 3pm ET will arrive within two business days
  • Signature Required delivery options for Overnight can be selected during the checkout process
International Shipments

Vince.com currently ships to over 100 countries:

Afghanistan
Algeria
Angola
Antigua
Argentina
Aruba
Australia
Austria
Bahamas
Bahrain
Bangladesh
Barbados
Belgium
Bermuda
Bosnia-Herzegovina
Brazil
Bulgaria
Burundi
Canada *
Cayman Islands
Chile
China
Colombia
Costa Rica
Curacao
Cyprus
Czech Republic
Denmark
Djibouti
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Ethiopia
Finland
France
Germany
Ghana
Greece
Grenada
Guam
Guatemala
Guyana
Haiti
Holland
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Kenya
Kazakhstan
Kuwait
Latvia
Lebanon
Libya
Lithuania
Macau
Malta
Mauritius
Mexico **
Morocco
Namibia
Nepal
Netherlands
Netherlands Antilles
New Zealand
Nicaragua
Nigeria
Norway
Oman
Pakistan
Palestine Autonomous
Panama
Peru
Philippines
Poland
Portugal
Qatar
Romania
Rwanda
Seychelles
Singapore
Slovak Republic
Slovenia
South Africa
South Korea
Spain
Sri Lanka
St. Kitts & Nevis
St. Lucia
Swaziland
Sweden
Switzerland
Taiwan
Tanzania
Thailand
Trinidad & Tobag
Turkey
Turks & Caicos Islands
Uganda
Ukraine
United Arab Emirates
United Kingdom
Uruguay
Uzbekistan
Vatican City
Venezuela
Vietnam
Yemen Arab Republic
Zambia
Zimbabwe

** Product origin may be China and could result in a high duty rate.
Duty and Taxes: The customer is responsible for all custom fees, including taxes, brokerage fees and any other fees assessed at the border prior to delivery. The carrier will collect these charges at the time of delivery.
Shipping: Please allow 5 – 7 business days for delivery, not including time for customs’ processing or holds.
Returns and Exchanges: The recipient will be fully responsible for all documentation, shipping charges and custom fees, including taxes, brokerage fees and any other fees assessed at the border with the return of the product. Please allow 4 – 6 weeks for refund or exchange to be processed.
Refusals: If the recipient refuses delivery, all charges related to the return will be the responsibility of the customer and will be deducted from the customer’s refund.

APO, DPO & FPO Addresses
  • All packages sent via United States Postal Services
  • Orders usually arrive within 5 – 7 business days (in-stock items only)
P.O. Boxes

Delivery to all U.S. and international P.O. Boxes is not currently available. (Some exceptions apply to international destinations.)

Multiple Shipments

Where a single order results in multiple shipments, the shipping and handling will be calculated based on the items included in each shipment. Additional charges for Overnight and 2-Day Express will apply to each shipping address.

Multiple Delivery Addresses on One Order

When an order is shipped to multiple addresses, shipping and handling will be calculated separately for each address. Additional charges for Overnight and 2-Day Express will apply to each shipping address.

Pre-Order Items

You will not be charged for pre-order items until they ship.

When a single order results in multiple shipments due to the inclusion of pre-ordered items, there will be no additional shipping charges only if the order is shipping Ground within the contiguous U.S. Any expedited shipments or international shipments will incur additional shipping charges for each shipment made.

RETURN + EXCHANGE POLICY

Our Guarantee

We want you to be completely satisfied with your purchase. We source our materials and select our factories to ensure the highest quality product. As such, we will accept any item with a manufacturing defect for exchange or refund within one year of the purchase date.

For your convenience, all vince.com returns within the contiguous U.S. are free with ground shipping.

Holiday 2014

For your holiday shopping convenience—and the convenience of your gift recipients—we will be extending our window for returns during the holiday season. Purchases made from November 17, 2014 through December 14, 2014 can be returned or exchanged until January 11, 2015. Purchases made after December 14, 2014 are subject to our regular 30-day return policy (below). Merchandise must be returned in new, unworn condition with all original tags attached.

Vince Retail Stores + Vince.com

All returns must be purchased from a Vince Retail Store or vince.com. We will gladly accept unworn, unwashed, unaltered, unused full-price merchandise in saleable condition with original tags attached for a refund or exchange within 30 days of purchase date at any Vince Retail Store or at vince.com. Full-price merchandise received more than 30 days after purchase date will only be accepted at our discretion for a store or online credit based on the current selling price of the item(s). Merchandise purchased in a Vince Retail Store at a discount greater than 40% off is Final Sale. Merchandise purchased at vince.com at a discount of 60% off or more, or labeled as Final Sale, may not be returned or exchanged. Original invoice must accompany your return. Refunds will be made in the form of the original payment, except for transactions with cash or traveler’s checks, which will be made in the form of a mailed check or store gift card. Mailed checks may take up to 14 days for processing. Items with gift receipts are eligible for exchange or refund in the form of a store credit.

Please note that shipping charges incurred from vince.com orders will be refunded if the wrong item was sent or if the item sent was discovered defective. If an exchange is needed for a different size, style or color, you will not be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.

Merchandise purchased from Vince Outlet Stores and other retailers, including department stores or specialty stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer. We reserve the right to limit quantities purchased.

International Online Returns

For international returns, any customs or import duties, brokerage fees or taxes paid on return shipments that pass through customs are the sole responsibility of the customer. In the event you refuse your package, you will be charged for any costs, duties, fees or taxes associated with shipping the package back to Vince. Exchange orders that ship via any expedited method, or outside the contiguous U.S., will be charged for shipping.

Price Adjustments

We offer a onetime price adjustment for full-price purchases if an item is marked down within 14 days of purchase. The item(s) must be marked down in a Vince Retail Store or at vince.com. To obtain a price adjustment, please contact us at 800.960.2231 or at customerservice@vince.com, or visit any Vince Retail Store within the 14-day window. Adjustments will not be given on sale merchandise or promotional purchases. Price adjustments will be issued in the original form of payment.

How to Make a Return to Vince.com

You can return an online order for free with the pre-printed Federal Express 2-Day Express shipping label enclosed in the original package.

  • Include the customer order number and billing name.
  • Drop your return package at an authorized Federal Express location or drop box.
  • Find your nearest location at www.fedex.com.

You can also return an online order at a Vince Retail Store. See locations.

Vince Outlet Stores

All returns must be purchased from a Vince Outlet Store. We will gladly accept unworn, unwashed, unaltered, unused merchandise in saleable condition with original tags attached for a refund or exchange within 14 days of purchase. Merchandise returned more than 14 days after date of purchase will only be accepted at our discretion for a Vince Outlet Store Gift Card based on the current selling price of the item(s). We will accept any item with a manufacturing defect for exchange or refund within one year of the purchase date. Sale items and phone orders are Final Sale. Refunds will be made in the form of the original payment, except for transactions with cash or traveler’s checks, which will be made in the form of a mailed check or store gift card. Mailed checks may take up to 14 days for processing.

Your original receipt must accompany your return. Items with gift receipts are eligible for exchange or refund in the form of a Vince Outlet Store Gift Card only.

Merchandise purchased from Vince Retail Stores, vince.com and other retailers, including department stores or specialty stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.

TAXES

Sales tax will be charged for purchases shipped to the following states: California, Connecticut, Florida, Georgia, Illinois, Massachusetts, Nevada, New Jersey,* New York, Texas and Washington.
*Applies to select items.
No sales tax is charged on the purchase of a Vince E-Gift Card.

Important Sales/Use Tax Information for Kentucky and Oklahoma Customers:
We are not required to and do not collect Kentucky and/or Oklahoma sales or use tax. Your purchase may be subject to Kentucky and/or Oklahoma use tax unless the purchase is exempt. A purchase is not exempt merely because it is made over the Internet, by catalog or by other remote means. The Commonwealth of Kentucky and the State of Oklahoma both require purchasers to report all purchases of tangible personal property or digital property that are not taxed by the retailer and pay use tax on those purchases unless exempt under state law. The tax may be reported and paid on the individual income tax return or by filing a consumer use tax return. These forms and corresponding instructions may be found on the Kentucky Department of Revenue’s Internet website and on the Oklahoma Tax Commission’s website.