FREQUENTLY ASKED QUESTIONS
What are the benefits of registering with Vince.com?
When you register and create your account with vince.com, we'll securely keep track of your information to ensure a simplified checkout process. You'll also be able to store all your addresses, manage your email preferences, check your order history and set up birthday and anniversary reminders.
Can I place an order without registering?
Yes, you can. You can bypass registering by selecting guest checkout in the login page during checkout. You can always call customer service at 800-960-2231 for order status updates. Registering will give you instant access to more information about your order.
What will you do with my information after I register?
Personal information relating to you and your order history are only available to you when you provide the correct password you created. Vince.com does not share your information with any other companies or services. For more information on our privacy policy, click here.
What if I forget my password?
Don’t worry if you forget your password; Vince can give you a hint. If you still can't remember, we can reset your password and/or email to a new one for you. For your security, we are unable to give out passwords over the phone or email them to a different email address than the one you used to register.
How do I track my order?
If you are a registered user, login to your account to track your order status. If you are not a registered user with Vince.com, your information is not available online. Please call Customer Service at 800-960-2231 M-F 9am to 6pm EST. A representative will happily provide this information to you.
Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please call customer service at 800-960-2231.
If you ordered several items, to be delivered to the same address, we will make every effort to send all available items together. If we are unable to fulfill your order in one shipment, we will send them to you in separate packages. We will also send you an email informing you of the status of your order.
When checking on the status of my order I received an "In Process" message. What does this mean?
"In Process" means your order is in the early stages of shipping. Changes to your order cannot be made during this time period. You can always call customer service at 800-960-2231 to make a return or exchange once your order has arrived.
Why am I paying tax on shipping and handling?
State tax regulations require we collect sales tax on shipping and handling where applicable. All sales taxes collected, are paid to the state where the merchandise is being shipped. For additional tax information, click here.
How is sales tax determined?
The sales tax rate and imposition is determined by the location where the merchandise is being shipped. Sales tax will be charged for purchases to the following states: Alabama, California, Florida, Georgia, Illinois, Massachusetts, Mississippi, Missouri, New Jersey, New York, Ohio, Tennessee, Texas, Washington, and Wisconsin. For additional tax information, click here.
How is the shipping and handling calculated for my order?
Shipping and handling charges are determined by the merchandise dollar amount of your order before any special offer deductions or sales tax calculation. For additional shipping information, click here.
Where does Vince ship?
Vince.com currently has the ability to ship ship to over 120 countries.
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Afghanistan Algeria Angola Antigua Argentina Aruba Australia Austria Bahamas Bahrain Bangladesh Barbados Belgium Bermuda Bosnia-Herzegovina Brazil Bulgaria Burundi Canada * Cayman Islands Chile China Colombia Costa Rica |
Curacao Cyprus Czech Republic Denmark Djibouti Dominican Republic Ecuador Egypt El Salvador Estonia Ethiopia Finland France Germany Ghana Greece Grenada Guam Guatemala Guyana Haiti Holland Honduras Hong Kong |
Hungary Iceland India Indonesia Iraq Ireland Israel Italy Jamaica Japan Kenya Kazakhstan Kuwait Latvia Lebanon Libya Lithuania Macau Malta Mauritius Mexico ** Morocco Namibia Nepal |
Netherlands Netherlands Antilles New Zealand Nicaragua Nigeria Norway Oman Pakistan Palestine Autonomous Panama Peru Philippines Poland Portugal Qatar Romania Rwanda Seychelles Singapore Slovak Republic Slovenia South Africa South Korea Spain |
Sri Lanka St. Kitts & Nevis St. Lucia Swaziland Sweden Taiwan Tanzania Trinidad & Tobag Turkey Turks & Caicos Islands Uganda Ukraine United Arab Emirates United Kingdom Uruguay Uzbekistan Vatican City Venezuela Vietnam Yemen Arab Republic Zambia Zimbabwe |
* Canadian orders will be shipped 2-day Express.
** Product Origin may be China and could result in an exceedingly high duty rate.
What is Vince’s Return Policy?
Refunds will be issued in the same form as was utilized for payment. Items need to be returned within 14 calendar days of invoice date. All returns received within 15-30 calendar days of the invoice date must be an exchange or online store credit only. Online Store credit is redeemable at Vince.com for your next purchase. We are currently unable to process online returns at the Vince stores
Any item returned/exchanged must be in its original condition (unwashed and unworn) with the original price tags intact. For additional information on our return policy, click here.
How do I return unwanted merchandise?
With your purchase, you should have received a pre-printed return address label. This needs to be used to send product back to us. To return items, attach the pre-printed label to the outside of your package. In the space provided at the top of the return label, fill in your name, address, and zip code, and ship the package to us.
If your item was damaged or a wrong item was shipped, please call Customer Service at 800-960-2231. They will provide you with a Return Authorization Number and arrange for a replacement item to be shipped to you. You will not be charged for shipping of the replacement items.
All return shipping charges are covered by the company, when utilizing the pre-printed billable stamp. Returns must include the customer order number and billing name.
If you no longer have a copy of your invoice or Return/Exchange Form and wish to obtain one, please request one by calling Customer Service at 800-960-2231 or by e-mailing customerservice@vince.com.
Can I return any online purchase to a Vince Retail Store?
No, online purchases are not eligible for Store return. All online purchases from Vince.com must be returned via mail with the enclosed shipping label. All return shipping charges are covered by the company, when utilizing the pre-printed billable stamp. Returns must include the customer order number and billing name.
How do I use a Promotion Code online?
To redeem special offers, customers must select the offer code box on the shopping bag page and then enter the offer code(s) at checkout. After entering offer code(s), offer adjustments will be made to eligible orders at checkout. Offers may require purchase from a specific catalogue(s), and do not apply to Gift Cards, E-Cards, gift wrap, shipping or taxes. Offers are valid while supplies last. Please see the specific offer details for complete terms and conditions, including expiration date and other exceptions. All orders are subject to verification.
What if I used a promotion code to make my purchase?
You can exchange the item for the same style in a different size or color. Or, you can apply a credit for the amount you paid towards a new item at its current price. A previously used promotion code cannot be applied to the sale of a different item. Please contact customer service at 800-960-2231 with questions
Can I get a refund in a different payment method than used on my original order?
All refunds will be issued in the original form of payment within 14 calendar days of invoice date. Customers who return merchandise 15-30 calendar days after invoice date will receive a merchandise credit to be used online at Vince.com. To Receive a pre-paid shipping label, contact Customer Service at 800-960-2231.
Can I get a price adjustment for an online purchase?
Yes, we offer a one-time price adjustment if an item is marked down within 7 calendar days of your order date. Call Customer Service Department at 800-960-2231 or email customerservice@vince.com within the 7 calendar day window. The Price Adjutment will be offered in the form of online store credit on this website. Items purchased with a promotional code or on sale are not eligible for a Price Adjustment.
Will you match the price of particular product if I see it marked down elsewhere?
We will match the price of items seen elsewhere at a lesser price. Documentation must be provided showing the product and the listed price. Simply call 800-960-2231, or send us an email message at customerservice@vince.com. We'll adjust the current selling price to match the documented selling price.
What forms of payment do you accept online?
- American Express
- Discover Network
- MasterCard
- Visa
- Vince Online Gift Cards
I received an Online Gift Card via email. How can I use it?
The Online Gift Card(s) is redeemable toward Vince.com purchases. To place an order online follow the following process:
- To Place your order online at www.vince.com select Online Gift Card as your payment option during the checkout process. Then enter the card # and ID #.
- If your purchase exceeds the amount available on the Vince Online Gift Card, a credit/debit card will be required for the difference. After completing your purchase, any unused balance will remain on your Vince Online Gift Card for future purchases.
- Click on the ‘My Account’ link.
- Register as a New Customer. This will create your ‘My Account’.
- Register your Online Gift Card.
- When activating your Online Gift Card, make sure your email address matches the address where your Online Gift Card was delivered. (It does not have to match the email address in Your Account).
- To Place your order online at www.vince.com select Online Gift Card as your payment option during the checkout process. Then enter the Online Gift Card # and ID #.
- If your purchase exceeds the amount available on the Vince Online Gift Card, a credit/debit card will be required for the difference. After completing your purchase, any unused balance will remain on your Vince Online Gift Card for future purchases.
- To check the balance on your Vince Online Gift Card, login to your account or call 800-960-2231.
- Record your card number in a safe place in case of loss, damage, or theft.
If you forget to click on the 'Online Gift Card' link, cancel your order and start again. Once your order has been submitted and paid for by means other than a certificate, you are unable to retrospectively use your gift certificate to offset that cost.
How do I sign-up for email communication from Vince.com?
To sign up for email click on or paste the following link
- Checkout Faster
- Create an address book to store your preferred shipping addresses
- To be the first to hear about special offers, new products & events
How can I search for products quickly at Vince.com?
Find exactly what you are looking for by entering descriptive Key Words in the Search box in the upper right hand corner of every page.
Where can I find sizing information?
Size charts are located in by clicking on the “size chart” link on the product information page.
What careers are available with Vince?
If you are looking for that “perfect fit” career with a company that values your individuality and talents – you have found it. For more information on career opportunities, click here.
I have submitted my resume and have not heard back. What should I do?
Resumes are kept on file for future opportunities.
Can I use copies of the pictures on your website for my own use?
We do not own unlimited use of our photography, so we cannot authorize usage for any reason.
How can I obtain a Lookbook of your products?
We currently do not offer a Lookbook. All products available for purchase are available online. If there is a particular item you are looking for and you do not see it, please contact customer service at 800-960-2231 for additional information on where to purchase it.
How can I find out more about your company?
Vince is owned and operated by Kellwood Company. Additional information can be found at www.Kellwood.com. If you have other specific questions, please send an e-mail to customerservice@vince.com and we will do our best to get you an answer.
How can I find answers to any additional questions I may have?
Please call 800-960-2231 or email
